Data deletion

Effective 9 November 2026

You can ask Zenterra to delete your data at any time. Here is how, for shoppers and for stores.

Shoppers

To delete the messages, shopping profile and order details held about you by a store that uses Zenterra:

1. Email zenterrareality@gmail.com with the subject "Delete my data".
2. Include the phone number (or Instagram or Telegram account) you chat from, and the store's name.
3. We may send a message to that number or account to confirm the request is yours.

We delete the data within 30 days and confirm by email. You can also ask the store directly in the chat. A store may keep order records it is required by law to keep, such as tax records.

Stores

• Disconnect WhatsApp: on the WhatsApp page of your Zenterra dashboard, click Disconnect. The stored access token is deleted at once, and Zenterra stops sending messages from that number.
• Remove our access in Meta: in your Meta business settings, remove our app from your connected apps or integrations. Zenterra stops using that WhatsApp Business account.
• Close your account: email us from your account's email address. We delete your account, catalog, chats and orders within 30 days, except what the law requires us to keep.

Questions

See also our privacy policy.