Terms of service

Effective 9 November 2026

These terms are an agreement between Zenterra, owned and operated by Chiransh Kalra ("Zenterra", "we", "us"), and the business that uses Zenterra ("you", the store). By using Zenterra you agree to them.

1. The service

Zenterra provides an AI shopping assistant and a dashboard for fashion stores. The assistant answers your customers on WhatsApp and other messaging apps from your product catalog, takes orders in the chat and hands conversations to your staff when needed. The dashboard lets you manage products, customer chats and orders.

2. Your account

Zenterra creates store accounts. Keep your login details secure: you are responsible for what happens on your account. Tell us at once if you think someone else has access to it.

3. Your responsibilities

• Keep your catalog accurate, including names, photos, prices and stock. The assistant answers from it.
• Review and approve orders, deliver them, and handle payments, returns and refunds with your customers. Orders are between you and your customer; Zenterra is not the seller or a party to them.
• Message only people who have contacted you or agreed to hear from you, and follow the WhatsApp Business and Commerce Policies, Meta's terms and the rules of any other messaging app you connect.
• Upload only photos and content you have the right to use.
• Follow the laws that apply to your business, including consumer protection and data protection laws.

4. AI replies

Replies are generated automatically from your catalog and the conversation, and they can be wrong or incomplete. Check each order before approving it, and tell us about mistakes so we can fix them. The assistant hands the conversation to you for discounts, bulk orders, or when a customer asks for the owner.

5. Messaging accounts and charges

Your WhatsApp number is connected through Meta's WhatsApp Business Platform. Meta may charge for some messages, and bills those charges to the owner of the WhatsApp Business account the number belongs to. If your number is in Zenterra's account, we will agree with you in writing how those charges are handled. Meta may limit or suspend numbers under its own policies, which we don't control.

6. Fees

Any fees for Zenterra are agreed with you in writing before you are charged.

7. Acceptable use

Don't use Zenterra to send spam, sell prohibited or counterfeit goods, mislead customers or break the law. Don't try to access other stores' data or to disrupt the service.

8. Your data and content

You own your catalog, chats and orders, and you allow us to use them to run the service for you. Our privacy policy describes how we handle personal information. Zenterra owns its software, and these terms don't transfer it to you.

9. Suspension and ending

You can stop using Zenterra at any time by contacting us. We may suspend or end your access if you break these terms or if a messaging provider requires it. After your account ends, we delete your data as described in the privacy policy.

10. Disclaimers and liability

Zenterra is provided "as is". We work to keep it running and accurate, but we don't promise it will be uninterrupted or free of errors, and we aren't responsible for outages of WhatsApp or other third-party services. As far as the law allows, our total liability is limited to the fees you paid us in the 3 months before the claim, and we aren't liable for indirect losses such as lost profits.

11. Changes to these terms

We will post any change on this page with a new effective date and tell stores by email. If you keep using Zenterra after a change takes effect, you accept the new terms.

12. Governing law

These terms are governed by the laws of India.

13. Contact